Check-out Procedures

  • Upon departure, ensure mattress pad, pillow and bed linen are on your bed, drawers and closets are emptied and unlocked, and your room door is locked.
  • Return all residence keys to the residence Front Desk and pay any outstanding assessments. You will be assessed for keys that are not returned.
  • Complete the check-out procedures at the Front Desk by signing the check-out card, and leaving a forwarding address for refund purposes.
  • Refunds will be issued at a later date.
  • The Contract Termination Fee (if applicable) will be applied to your account.

Refunds

The above check-out procedures must be completed before a refund (if applicable) will be processed. Refunds are processed after the resident has checked-out of residence.

Mail

All residents should inform Front Desk of your new mailing address., and complete the mail forwarding service form. A small service fee may apply for this service.

How to Prevent an Assessment

Properly cleaning your room will prevent an assessment for Housekeeping costs.

Upon departure, please leave your individual room and shared unit in a clean condition for the next resident.
Common areas are the shared responsibility of all residents in the residence, and the rooms are each individual resident’s responsibility. Please do your part to clean your room before you leave.

Furniture

Upon departure, leave all furniture in the appropriate room in your unit. If furniture is not left assembled in the appropriate rooms, the resident(s) may be assessed for disassembled or missing furniture. 

Bedroom

Please remove all garbage and thoroughly clean room. Carefully remove decoration (posters, pictures) from walls and ceilings. Remove all personal belongings. Please refer to your room inventory checklist so that you aware of the contents of your room. Check the list and ensure all furniture is present and assembled. A copy of your completed inventory and condition checklist is on file in the Front Desk office. Leave mattress pad, pillow and bed linen on top of the bed. Clear out all personal toiletries from the washroom. Vacuum you room.

Garbage

Please remove all garbage and place it in the garbage chutes. Oversized items are to be placed in the garbage bins.

Vacuum Cleaner

Please remove the dust build-up from the cloth filter bag or replace the disposable bag. Place dust into a garbage bag. Please leave the vacuum cleaner and all accessories in the Laundry Room.